Field Service Manager

Vector Security and Vector Security Networks Career•Tuscaloosa, AL

14d

About The Position

Our Field Service Manager maintains the efficient direction of the field staff in dealing with installation, service, support and repair of security, fire, CCTV, and access control systems. This position will directly supervise and coordinate the activities of installation and service technicians in the field.

Requirements

High School Diploma or equivalent (Technical school degree preferred)
Minimum of 3-5 years of experience working on security, fire, CCTV, and access control systems
Minimum of 3-5 years of supervisory / management experience
Valid Driver's License with acceptable driving history
Strong knowledge and expertise in security and fire industry regulations
Proven leadership skills with a demonstrated capacity to manage multiple projects concurrently
Excellent written and verbal communication skills
Experience working in Microsoft Office programs

Nice To Haves

NICET certification is preferred

Responsibilities

Oversee the installation and service departments to ensure customers are serviced to a high quality, in a timely manner.
Determine schedules, sequences, and assignments for work activities based on work priority and skill of staff.
Work with technicians to troubleshoot and solve installation and service issues.
Hire, develop, and manage the performance of staff.
Establish and implement departmental procedures to ensure efficiency within the department.
Ensure adherence to corporate and departmental policies.