Field Service Manager

NOV Inc.•Houston, TX

11d

About The Position

PRIMARY RESPONSIBILITIES • Lead and manage offshore crane service operations, including direct oversight of offshore technicians and a Field Service Supervisor. • Establish departmental goals, KPIs, and performance standards aligned with business objectives, including revenue, margin, utilization, safety, and customer satisfaction. • Develop, manage, and maintain accountability for an annual service budget, including forecasting, cost control, labor efficiency, and capital expenditures. • Provide leadership, coaching, and development of service personnel including workforce planning, competency development, performance evaluations, succession planning, and hiring decisions. • Ensure safe offshore operations in compliance with NOV policies, customer standards, and regulatory requirements; promote a zero-incident safety culture. • Drive continuous improvement in service execution, technician productivity, and operational efficiency. • Maintain oversight of service backlog, revenue capture, billing accuracy, work in progress, and accounts receivable. • Support commercial growth through customer engagement, proposal input, scope development, and identification of aftermarket opportunities. • Coordinate with engineering and manufacturing to resolve complex equipment issues and improve product reliability. • Ensure high levels of customer satisfaction through proactive communication and issue resolution. • Perform other work-related tasks as assigned. • Comply with all NOV Company and HSE policies and procedures. FACILITY/GROUP SPECIFIC RESPONSIBILITIES • Manage and coordinate activities of Service Coordinators and Field Service Supervisor, including offshore rotation planning and on-call scheduling. • Oversee technician mobilization logistics including travel, certifications, offshore readiness, and compliance documentation. • Ensure balanced workload distribution and optimal technician utilization. • Attend and contribute to Management Review meetings and operational performance reviews. • Monitor and meet key performance indicators including revenue, margin, safety performance, utilization rate, and service response time. • Manage accounts receivable, work in progress (WIP), backlog reporting, and monthly financial review processes.

Requirements

Must possess a high school diploma, GED, or equivalent combination of education and experience.
Microsoft Office knowledge required.
Minimum 1 year field experience as a Field Service Technician in the oil and gas industry required.
Strong knowledge of offshore safety standards and regulatory requirements.
Minimum 3 - 5 years personnel management experience required.
Overtime may be required.
Strong leadership, communication, and problem-solving skills.
Ability to respond to emergency service situations outside normal business hours.
Must be able to travel both domestic and international

Responsibilities

Lead and manage offshore crane service operations, including direct oversight of offshore technicians and a Field Service Supervisor.
Establish departmental goals, KPIs, and performance standards aligned with business objectives, including revenue, margin, utilization, safety, and customer satisfaction.
Develop, manage, and maintain accountability for an annual service budget, including forecasting, cost control, labor efficiency, and capital expenditures.
Provide leadership, coaching, and development of service personnel including workforce planning, competency development, performance evaluations, succession planning, and hiring decisions.
Ensure safe offshore operations in compliance with NOV policies, customer standards, and regulatory requirements; promote a zero-incident safety culture.
Drive continuous improvement in service execution, technician productivity, and operational efficiency.
Maintain oversight of service backlog, revenue capture, billing accuracy, work in progress, and accounts receivable.
Support commercial growth through customer engagement, proposal input, scope development, and identification of aftermarket opportunities.
Coordinate with engineering and manufacturing to resolve complex equipment issues and improve product reliability.
Ensure high levels of customer satisfaction through proactive communication and issue resolution.
Perform other work-related tasks as assigned.
Comply with all NOV Company and HSE policies and procedures.
Manage and coordinate activities of Service Coordinators and Field Service Supervisor, including offshore rotation planning and on-call scheduling.
Oversee technician mobilization logistics including travel, certifications, offshore readiness, and compliance documentation.
Ensure balanced workload distribution and optimal technician utilization.
Attend and contribute to Management Review meetings and operational performance reviews.
Monitor and meet key performance indicators including revenue, margin, safety performance, utilization rate, and service response time.
Manage accounts receivable, work in progress (WIP), backlog reporting, and monthly financial review processes.

Benefits

401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
All regular full-time employees receive up to 11 paid holidays per year.

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