Field Service Manager - NorCal

SunStrong Management • San Jose, CA

2d • Remote

About The Position

SunStrong Management, an independent, full service asset management and servicing company for the renewable energy industry and one of the largest residential solar asset managers in the U.S is seeking a Field Service Manager in Northern California. Field Service Manager Responsibilities Manages team of field technicians, field service supervisors, and foremen to execute an operational plan to complete all system warranty repairs and service requests within service levels and cost. Create and execute strategies to achieve service level targets for system repairs by coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements. Leads coordination of field activities to service the systems, either by internal resources or partner technicians Recommend and champion product and service trainings to improve regional performance. Accountable for work order KPIs; response time, resource allotment, duration, and first visit resolution. Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets. Manages inventory for designated region with focus on maintaining sufficient inventory to balance reduce costs and reduce truck rolls Responsible for development and management of service order completion strategy to reduce costs, reduce service visits, reduce time to closure, and increase customer satisfaction. Improves customer satisfaction with field service as measured by customer surveys

Requirements

• High School Diploma (or GED)
• Electrical Training
• 5 years’ related experience
• Experience with direct reports
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Strong problem-solving skills
• Computer and Computer program skills such as Microsoft Office - Excel, Word, and Outlook
• Strong home construction or residential electric knowledge
• Strong written communication skills to communicate with all levels of management
• Detail oriented with the ability to multi-task
• Excellent judgment in customer relations and managing company resources
• Ability to work as a team member and interact with other departments
• Ability to work under pressure with strict time deadlines
• Able to lift and carry up to 50 pounds; assistance may be provided for oversized items
• Able to sit, stand, walk, and drive for up to 8 hours at a time
• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder

Nice To Haves

• Bachelor’s Degree in related discipline, or equivalent combination of education and experience
• Working knowledge of Salesforce.com
• Extensive customer service skills
• Bilingual – English and Spanish

Responsibilities

• Manages team of field technicians, field service supervisors, and foremen to execute an operational plan to complete all system warranty repairs and service requests within service levels and cost.
• Create and execute strategies to achieve service level targets for system repairs by coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements.
• Leads coordination of field activities to service the systems, either by internal resources or partner technicians
• Recommend and champion product and service trainings to improve regional performance.
• Accountable for work order KPIs; response time, resource allotment, duration, and first visit resolution.
• Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.
• Manages inventory for designated region with focus on maintaining sufficient inventory to balance reduce costs and reduce truck rolls
• Responsible for development and management of service order completion strategy to reduce costs, reduce service visits, reduce time to closure, and increase customer satisfaction.
• Improves customer satisfaction with field service as measured by customer surveys

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
• Competitive compensation
• Company vehicle and corporate card provided

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED