Field Service Gas Engine Technician - Power Systems

Earn up to $3,000 SIGN-ON BONUS•Albuquerque, NM

2d•$32 - $65•Onsite

About The Position

$3,000 SIGN-ON BONUS & REFERRAL BONUS OPPORTUNITIES (Details given during interview) Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. Under minimal supervision, the Field Service Gas Engine Technician is responsible for diagnosing, repairing, and performing maintenance on Caterpillar and other OEM engines, gensets, and related equipment in the field in a manner the reflects the company’s vision of working as “One Professional Team.” The Field Service Gas Engine Technician will be required to professionally communicate with the Service Manager, Service Coordinators, Technicians, Technical Communicator, and the customer while being responsible of all functions and duties listed below. Pay rate: $32.00 - $65.00 per hour Pay rate is dependent upon education & experience. Up to $25 per hour travel differential may apply Location: 700 Wagner Ct. SE Albuquerque, NM 87105 Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Prepares and completes all related inspection forms for repairs, maintenance, warranty, and startup documents for new equipment Accurately completes and submits timecards, vacation requests, and Purchasing Card receipts to Service Coordinators in a timely manner Charges time to appropriate work order and segment. Turns in parts credits, core credits, fluid samples, and receives signed documents for warranty parts and core returns from proper warehouse personnel The proper use of Caterpillar’s Service Information System (SIS), Technical Marketing Information (TMI), Dealer Business Systems (DBS), and Microsoft Outlook (email) Keeps and maintains all information in an orderly fashion while on a job, and utilizes current processes and forms to retain and track information Communicates effectively with Field Service Manager, Service Coordinators, and Field Service Technicians to ensure all repairs are completed correctly and in a timely manner Promotes additional work and services to the customers as needed Diagnoses and troubleshoot gas engines, generators, air compressors, and related equipment Perform corrective repairs and scheduled maintenance on customer’s equipment Performs work accurately within estimate with no rework Keeps up to date with developments in tooling, technologies, and new equipment Uses safe working practices and follows all company safety requirements Maintains a clean and organized work area Performs routine maintenance on Caterpillar and other OEM’s equipment both diesel and gas engines Makes recommendations for repairs both warrantable and non-warrantable Makes parts replacement decisions based on reusability guidelines Understands Caterpillar electronic engine control systems and properly troubleshoot and repair these systems Proper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to diagnose and repair equipment with minimal supervision Completes appropriate Caterpillar online training for appropriate area of responsibility Willingness to learn new technologies and procedures Other duties as assigned by manager

Requirements

High School Diploma or GED
5+ years technical or mechanical experience
3+ years administrative/clerical experience
3+ years customer service experience
1+ years sales experience
1+ years supervisory experience
DOT Health Card
Class D Driver’s License
MSHA License
Standing, walking, talking, sitting, use of hands & hearing
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of Microsoft Excel and PowerPoint
Basic knowledge of DBS
Intermediate knowledge of Microsoft Word
Advanced knowledge of Microsoft Outlook
Advanced knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment

Nice To Haves

Some College or Trade School Preferred
Accredited Technical School with Certificate or Diploma Preferred

Responsibilities

Prepares and completes all related inspection forms for repairs, maintenance, warranty, and startup documents for new equipment
Accurately completes and submits timecards, vacation requests, and Purchasing Card receipts to Service Coordinators in a timely manner
Charges time to appropriate work order and segment.
Turns in parts credits, core credits, fluid samples, and receives signed documents for warranty parts and core returns from proper warehouse personnel
The proper use of Caterpillar’s Service Information System (SIS), Technical Marketing Information (TMI), Dealer Business Systems (DBS), and Microsoft Outlook (email)
Keeps and maintains all information in an orderly fashion while on a job, and utilizes current processes and forms to retain and track information
Communicates effectively with Field Service Manager, Service Coordinators, and Field Service Technicians to ensure all repairs are completed correctly and in a timely manner
Promotes additional work and services to the customers as needed
Diagnoses and troubleshoot gas engines, generators, air compressors, and related equipment
Perform corrective repairs and scheduled maintenance on customer’s equipment
Performs work accurately within estimate with no rework
Keeps up to date with developments in tooling, technologies, and new equipment
Uses safe working practices and follows all company safety requirements
Maintains a clean and organized work area
Performs routine maintenance on Caterpillar and other OEM’s equipment both diesel and gas engines
Makes recommendations for repairs both warrantable and non-warrantable
Makes parts replacement decisions based on reusability guidelines
Understands Caterpillar electronic engine control systems and properly troubleshoot and repair these systems
Proper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to diagnose and repair equipment with minimal supervision
Completes appropriate Caterpillar online training for appropriate area of responsibility
Willingness to learn new technologies and procedures
Other duties as assigned by manager

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Supplemental life Insurance
Critical Illness + Accidental Insurance
ID WatchDog and discounted employee phone plans