Engine Field Service Supervisor

Mustang CATHouston, TX
3dOnsite

About The Position

Mustang Cat is actively recruiting an experienced Field Service Supervisor in Houston, TX to lead the day-to-day operations in our Power Field Service Department. If you have a background in diesel engine repair, industrial power systems, and team leadership, this role offers the opportunity to grow with a respected Caterpillar® dealer.

Requirements

  • Bachelor’s degree in Ag Systems Management, Business, Mechanical Engineering, or equivalent work experience
  • Strong computer and organizational skills
  • Ability to lead, manage multiple tasks, and work efficiently in a fast-paced environment
  • Solid knowledge of diesel/natural gas engines
  • Strong interpersonal, team-building, and communication skills
  • Ability to multitask, make informed decisions, and lead under pressure

Nice To Haves

  • 2+ years in a supervisory role
  • Familiarity with Caterpillar systems (SIS, DBS)

Responsibilities

  • Lead and support engine field service technicians
  • Ensure expert execution of service work on Caterpillar Power products
  • Schedule technicians to expedite repairs at customer job sites
  • Oversee technician productivity, training, and development
  • Monitor department expenses and technician overtime
  • Address customer concerns and resolve issues quickly
  • Promote safety compliance and enforce best practices in field operations
  • Ensure timely and accurate invoicing and collections
  • Coordinate parts orders and component repairs
  • Open, edit, review, and finalize work orders

Benefits

  • Great Work-Life Balance
  • On-Premise Clinic
  • Tuition Reimbursement
  • Vast Growth Opportunities
  • Leadership Training Programs
  • Job Stability
  • Medical, Dental, Vision
  • 401(k) with Employer Matching
  • Paid Vacation, Sick Time & Holidays
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