Field Service Expert

SAIC•Huntsville, AL

1d•Onsite

About The Position

SAIC is currently seeking Field Service Experts (FSE) to support SAIC’s Integrated Battle Command System (IBCS) Team. The primary work location is on-site in Huntsville, AL, with occasional travel to other locations both within the continental United States (CONUS) and outside the continental United States (OCONUS). One year guaranteed based in Huntsville, MUST commit to a TWO-YEAR assignment outside the continental United States (OCONUS) after ONE year Huntsville based. Job Description: This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system. Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations Represent the IBCS program as the primary point of contact Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems Assist in the emplacement and initialization of the IBCS system Advise customers on the capabilities and limitations of the IBCS system Assist in troubleshooting IBCS hardware, software, and networks Provide feedback to program leadership regarding system performance and end-user feedback Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software Conduct training Support Program Help Desk Conduct scheduled equipment inventories

Requirements

Experience with tactical networks and troubleshooting
Direct Linux experience
In field operator training
Troubleshooting of computer systems and networks
Able to lift and transport equipment weighing up to 50 pounds without assistance (heavier items may require team support/equipment assistance)
Good oral communications
Ability to effectively prioritize and execute tasks in high-pressure environments
Able to work independently and efficiently with short term deadlines
Must possess an active DoD Secret Clearance
IAT Level II certification obtained (e.g., Security+ CE) within 180 days of hire in accordance with DOD 8570/8140 requirements and company policy (active Security + CE is highly preferred)
BS and nine (9) years’ experience; six (6) years' experience accepted in lieu of degree (per contract)

Nice To Haves

Experience with the RIG 360 system
Previous contracting experience with US Army Air Defense systems
Army Air Defense background (14 or 140A or 14G)
IBCS experience maintaining and sustaining fielded IBCS systems, equipment and software
Ability to obtain a Linux + certification within nine (9) months of hire date
Willingness to acquire a Commercial Driver's License (CDL) and comply with all state requirements
Deployment experience OCONUS

Responsibilities

delivering high-level technical support, system integration, and field service engineering for the IBCS Program
collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system
Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
Represent the IBCS program as the primary point of contact
Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
Assist in the emplacement and initialization of the IBCS system
Advise customers on the capabilities and limitations of the IBCS system
Assist in troubleshooting IBCS hardware, software, and networks
Provide feedback to program leadership regarding system performance and end-user feedback
Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
Conduct training
Support Program Help Desk
Conduct scheduled equipment inventories