Expert Field Service Technician

Xylem•Houston, TX

7d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical and electrical equipment, conducts preventative maintenance, manages parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). The role requires direct interfacing with customers and may involve work across multiple systems, locations, and customers.

Requirements

High school diploma or equivalent.
Must have and maintain a clean driving record
Some travel required, up to 20%
Experience in oil and gas, mechanical, or plumbing preferred; willing to train the right candidate.
Ability to obtain all required customer clearances (TWIC, DISA, etc.).
3–7 years of technical work experience preferred.
Ability to work independently and provide coaching/training to junior technicians.
Demonstrated troubleshooting and critical thinking skills.
Experience with mechanical, electrical, diesel, and fusion systems depending on business unit.
Technically sound with the ability to synthesize and communicate technical information clearly.
Customer service experience required.
Experience with Microsoft Office and smart devices.

Nice To Haves

Water treatment or RO experience is a plus.
Technical military background.
Technical certificate, degree, or industry-specific license(s).

Responsibilities

Create and maintain a safe working environment and culture within the organization.
Take care of company property.
Demonstrate high impact culture through innovation, accountability, and empowerment.
Function effectively in a team environment and work independently with minimal supervision.
Lead, coach, guide, and motivate junior team members.
Respond to 24/7 on-call duties as required.

Benefits

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.
We reserve the right to modify this job description and assign additional duties as needed.

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