Field Service Engineering Team Lead
About The Position
Are you the kind of person who enjoys being a problem-solver, utilizing your technical experience combined with world-class customer service skills to provide solutions on a global scale? Are you seeking the opportunity to lead a team of like minded professionals? Who is Meissner? The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people. Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide. We know that when you are passionate about what you do, its more than just a job. Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow. How you will make an impact: As a part of our dynamic Product Engineering team, the Field Service Engineering (FSE) Team Lead will play a critical role in ensuring equipment is installed, maintained and repaired efficiently and effectively at customer sites. This position will ensure all service activities meet Meissners high standard of quality and customer satisfaction. The FSE Team Lead will work in an innovative environment, leading a team of skilled professionals and contributing to the ongoing success of our company by servicing a multitude of technical clients in the bio-pharma and pharmaceutical spaces. Leads by example and provides direction, inspiring team members to provide solutions to our customers and deliver the highest quality service. Guides team of Field Service Engineers and ensures all customer site visits are fulfilled. Perform factory and site acceptance tests on equipment including training of customer personnel on operation of equipment and devices. Generates service, problem and resolution reports for technical service provided. Works with engineering to generate product documentation, operating manuals, recommended spare parts lists, recommended preventative maintenance procedures, etc. This is an on-site role based out of our headquarters in Camarillo, CA.
Requirements
- Bachelors degree (or equivalent) in a technical field, or equivalent experience.
- Minimum of 5 to 7 years working experience in a similar position preferred.
- Must have a minimum of 2-3 years leadership experience.
- Excellent analytical and problem-solving skills.
Nice To Haves
- Familiarity with computer aided design (CAD) is highly preferred.
Responsibilities
- Leads by example and provides direction, inspiring team members to provide solutions to our customers and deliver the highest quality service.
- Guides team of Field Service Engineers and ensures all customer site visits are fulfilled.
- Perform factory and site acceptance tests on equipment including training of customer personnel on operation of equipment and devices.
- Generates service, problem and resolution reports for technical service provided.
- Works with engineering to generate product documentation, operating manuals, recommended spare parts lists, recommended preventative maintenance procedures, etc.
Benefits
- Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
- 401k, Profit Sharing, 401k Advisory Services
- Company Sponsored Life Insurance
- Employee Assistance Program
- Paid Time Off, Paid Holidays, Anniversary Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
