Field Service Engineer

Morbark•Winn, MI

About The Position

Morbark’s Field Service Engineer position works as part of the Product Engineering team, investigating issues customers have with our products. The Field Engineer’s primary role is to lead fact gathering for product issues in the field and drive investigation efforts toward root-cause identification and then validation of permanent corrective actions. The Field Service Engineer will also support the Service team to determine appropriate immediate steps to return a customer’s equipment to an operational state. Approximate travel of 20% is required for this job.

Requirements

Bachelor’s degree, preferably in Engineering
Prior experience working in a field service role
Ability to work with a diverse group of employees and customers
Good communication, interpersonal and teamwork skills
Ability to effectively understand and communicate with individuals at multiple levels of the organization including shop floor and office
Formal Problem Solving training/skills
Working knowledge of Microsoft product suite helpful
Personal Initiative — Job requires a willingness to take on responsibilities and challenges.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Dependability — Job requires being reliable, responsible, and dependable, fulfilling identified obligations.
Ability to interact with our internal and external customers at all leadership levels
Hands-on, energetic, and a “can do” attitude
Honest, reliable, and ethical nature
Qualification to work in the United States

Nice To Haves

Experience working with Design and/or Manufacturing Engineering a plus
Experience with electric and hydraulic controls and systems a plus
Experience working in a Lean manufacturing culture
Project management experience, interfacing with multiple projects
Ability to read and interpret Engineering Drawings a plus

Responsibilities

Gather information about product issues experienced by our customers
Work with the Morbark Service organization and our authorized servicing dealers to determine quick and effective repairs to customer’s equipment – monitor the effectiveness of any initial repairs
Work with Product Engineers to evaluate available information, identify, and close investigational gaps and drive investigation activity toward the root cause of all assigned field issues
Work with Product Engineering to develop and validate permanent corrective actions to address product issues; facilitate the application of these corrective actions on customer equipment in conjunction with the Morbark Service team as appropriate
Work with Product and Systems Engineering to develop troubleshooting and repair training for the Service organization and our servicing dealers
Work with the Product Engineering team to drive down Warranty occurrences and expense – support Product Warranty Board teams
Facilitate field testing with current or future customers
Collaborate with colleagues in the continuous improvement process; collaborate with other departments to provide a “best in class” quality product
Identify training opportunities and help develop training needed to improve the overall organization’s development
Create reports for management outlining current project status or current issues
Keep a working log of open issues and timelines for resolutions
Contribute to problem resolutions and participate in problem-solving activities