Field Service Engineer

AEG Vision•Addison, TX

About The Position

Field Service Engineer position gives one the opportunity to work with a team of individuals that are highly motivated to provide an efficient workflow for the retail and operation teams by training, maintaining, and monitoring all applications used. Remote support desktop, laptop, and iPad, network equipment Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call centers Purchase, install, and maintain equipment such as printers, scanners etc. Able to troubleshoot with the Network team on network issues related to VOIP technologies Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem Work with cross-functional team to coordinate equipment and network deployment plan Staging and configuration of network electronics based on customer requirements Performing physical implementation of network electronics into customer environments Performing customer assessments, design, build, and technical documentation in support of the organization Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus) Understanding various network, data center, and data closet components Troubleshooting and problem resolution independently or as part of a team Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed Focus on providing a high level of customer satisfaction throughout solution delivery process Responsible for inspection of work quality of onsite resources to ensure success Assist with troubleshooting of client solutions onsite and remotely Ensure that L2 / L3 testing has been completed prior to leaving customer site

Requirements

Strong understanding of network infrastructure and network hardware
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Fortinet FortiGate experience is a big plus
Must be familiar with a wide base of technologies such as networking, network service (DHCP, DNS), wireless networking, and network security
Working knowledge of VLANs and routing
Knowledge of application transport and network infrastructure protocols
Working knowledge and troubleshooting of SMB Microsoft Active Directory and Group Policy
Working knowledge of VPN / IPsec VPN topology, setup and trouble shooting
Ability to work with all levels of staff within and outside of IT and outside the organization
Strong project management
Good analytical and problem-solving skills
Excellent Verbal and Written Communication Skills
Travel up to +70 % annually as required

Nice To Haves

Fortinet FortiGate experience is a big plus
Nextiva a Plus

Responsibilities

Remote support desktop, laptop, and iPad, network equipment
Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels
Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call centers
Purchase, install, and maintain equipment such as printers, scanners etc.
Able to troubleshoot with the Network team on network issues related to VOIP technologies
Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
Work with cross-functional team to coordinate equipment and network deployment plan
Staging and configuration of network electronics based on customer requirements
Performing physical implementation of network electronics into customer environments
Performing customer assessments, design, build, and technical documentation in support of the organization
Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus)
Understanding various network, data center, and data closet components
Troubleshooting and problem resolution independently or as part of a team
Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed
Focus on providing a high level of customer satisfaction throughout solution delivery process
Responsible for inspection of work quality of onsite resources to ensure success
Assist with troubleshooting of client solutions onsite and remotely
Ensure that L2 / L3 testing has been completed prior to leaving customer site