Field Service Engineer
About The Position
This position entails the installation, service, troubleshooting, and repair of complex electronic and electromechanical equipment, site service, and field process applications and qualifications. In addition, the position is accountable for being able to operate as an independent product expert on select product lines. Capable of implementing detailed, complex customer installation plans for reliability, process qualification, and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures, and process-related operations. Provides onsite technical support for developing and implementing equipment and process applications. Trains customers and other Field Service Engineers on specific product lines.
Requirements
- Associate's Degree or Bachelor's Degree in a related engineering field or 4+ years of experience installing/repairing semiconductor/electronic production equipment or any of the combined.
- Advanced electromechanical troubleshooting skills.
- Experience diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
- Hands-on skills and knowledge in mechanics and electronics
- Ability to use hand tools, and meters, and read/interpret electrical and mechanical drawings and schematics.
- Must have a valid state-issued driver's license and have acceptable driving privileges.
Nice To Haves
- Previous semiconductor experience is preferred.
- Knowledge of statistical process control & quality improvement process methods and terminology.
- Proven ability to maintain and perform repairs on company demo cleanroom equipment.
Responsibilities
- Assists customers and other personnel in identifying and repairing equipment-related process problems.
- Performs onsite preventative maintenance, cleans equipment as required, and verifies the operational quality of equipment.
- Performs start-up, warranty, paid service, and service contract activities.
- Performs hardware set-up on specified systems within established time frames.
- Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime.
- Keeps equipment running properly and efficiently to enhance customer satisfaction.
- Recommends appropriate action and maintains ongoing awareness of existing and potential situations; Handles equipment and customer situations while informing Management of developments in a timely basis.
- Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, and group settings.
- Communicates professionally by email and telephone, as needed.
- Initiates purchase orders for parts and services.
- Maintains and performs repairs on company demo cleanroom equipment.
- Keeps informed and trained on the company's most current systems, methods, and procedures, including site safety.
- Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
