Field Service Engineer- AZ North Valley

ASMPhoenix, AZ
7dOnsite

About The Position

As a Field Service Engineer at ASM, you will enjoy the rewards of a dynamic and a diverse working environment amongst the brightest minds from around the world. ASM offers you the opportunity to work with innovative technology, high level clients and customers, and grow within a high demand industry. As a technician you will be offered a relocation package if not already in Phoenix, AZ, shift differentials, and eligible for overtime. With our astounding growth, come sizeable workloads – with short turnaround times. If you are up for the challenge and possess effective communication and critical thinking skills, this is the place for you.

Requirements

  • Minimum of a bachelor's degree from an accredited school in electronics / electro - mechanical discipline or equivalent military technical training
  • 1+ years of field service / customer support experience and/or manufacturing experience in final assembly or test of semiconductor capital equipment.
  • Knowledge in any or all the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.
  • Safety first mentality
  • Strong attention to detail to ensure high degree of quality in workmanship.
  • Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems.
  • Knowledge of structured problem-solving techniques
  • Ability to establish and maintain strong working relationship with demanding customer in changing environment.
  • Clear and concise (English) verbal and written communications
  • Working software knowledge of MS office
  • Ability to work independently or as a team to complete assignments in strict timelines.
  • Be able to interpret electronic / electro-mechanical schematics and drawings.

Nice To Haves

  • Knowledge in any or all the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.

Responsibilities

  • Ensure safety protocols are adhered to while performing work; prevent other coworkers and customer from performing work outside safety protocols.
  • Install equipment at customer’s locations, including new equipment, upgrades, and system relocations.
  • Diagnose problems, identify, and order components, and make necessary repairs.
  • Co-work with local and international technical support teams to solve problems.
  • Monitor, maintain and optimize equipment daily to enhance functionality and prevent problems.
  • Provide technical support to customers to correct system malfunctions.
  • Train customers in use and routine maintenance of equipment.
  • Answer customer questions and assist customers in a professional manner.
  • Perform administrative and coordination duties, including update install status reports, update install project plans, update procedures, facilitate pass-downs, create work orders, and create corrective action / preventative action reports.
  • Coordinate labor and material resource planning.
  • Provide appropriate support and assistance to less experienced ASM personnel, as necessary.
  • Position will require travel up to 25%.
  • Position will require access to customer site locations.
  • Ability to work flexible shifts including nights, weekends, and holidays.
  • Ability to wear clean room suit.
  • Ability to wear respiratory / breathing air PPE. (this way they know they must maintain clean shaven face for respirator work)
  • Work compress shifts or extended hours (including weekend days)
  • Ability to be on-call coverage based on set coverage schedule.

Benefits

  • As a technician you will be offered a relocation package if not already in Phoenix, AZ, shift differentials, and eligible for overtime.
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