Senior Field Service Engineer - Phoenix, AZ

MKS Instruments

1d

About The Position

Our Global Field Service team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class field service and a great customer experience, we invite you to join us. We are looking for an exceptional Senior Field Service Engineer covering high tech production systems, lasers, motion stages and vacuum products of MKS Instruments. The primary focus of this position is the support of our vacuum products for scientific and industrial applications, mainly in Phoenix, Arizona. You Will Make an Impact: System installation, diagnose and repair of reactive gas generators, optical gas analyzers and mass spectrometry equipment and troubleshooting of electromechanical subassemblies. Maintain operational functionality of scientific and industrial vacuum equipment. Instruct customers in the operation and maintenance of the systems. Serves as company interface with customer and factory on administrative and technical matters. Determines methods and procedures on new assignments. Other duties may be assigned and could include shift, weekend and on-call coverage. USA and International travel is a requirement for customer support and for training on our products.

Requirements

• Associate’s degree in a technical discipline, or equivalent combination of education and experience
• 5+ years of related practical experience
• Exceptional troubleshooting skills with new electrical, mechanical, or semiconductor manufacturing experience or similar
• Excellent interpersonal and communication skills
• Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision
• High degree of proficiency of PC skills including MS office, SAP, and data analysis applications
• Ability to travel up to 40% of the time.
• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.
• Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.
• Perform activities such as sitting, standing, or typing for extended periods of time
• Must be able to lift up to 50 lbs.
• Regularly requires good manual dexterity and coordination

Nice To Haves

• Bachelor's degree and/or applicable Certification is preferred
• Experience with Semiconductor equipment would be an advantage.
• Ability to travel internationally in support of MKS Instruments installations and applications, as well as training on our products, may be required.
• Primary consideration will be given to US Citizens and US Green Card Holders as this is a requirement to support certain customers

Responsibilities

• System installation, diagnose and repair of reactive gas generators, optical gas analyzers and mass spectrometry equipment and troubleshooting of electromechanical subassemblies.
• Maintain operational functionality of scientific and industrial vacuum equipment.
• Instruct customers in the operation and maintenance of the systems.
• Serves as company interface with customer and factory on administrative and technical matters.
• Determines methods and procedures on new assignments.
• Other duties may be assigned and could include shift, weekend and on-call coverage.
• USA and International travel is a requirement for customer support and for training on our products.
• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.

Benefits

• MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree