Field Service Engineer (Entry, Intermediate & Sr.) - NY/NJ

Evertz Microsystems Ltd.•New York, NY

63d

About The Position

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems.

Requirements

Electrical, Electronic, or Computer Electronic Technician Diploma required
Unparalleled desire to help the customer and deliver service excellence
Passion for technology and learning new software and hardware products
Strong verbal and written communication skills
Self driven with a desire to add value to an energetic team
Problem-solving ability and able to react to changing situations
Ability to multi-task in a fast-paced environment
Must be eligible for international travel and be able to work alone with little or no supervision
Must have a valid driver's license

Nice To Haves

Direct experience with Server Hardware, Linux OS and Network setup is an asset
Similar experience will be considered an asset
1-2 years experience working with broadcast/post-production products would be an asset

Responsibilities

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
Assess the customer's product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer "feature requests" to product managers
Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer's products
Install product(s) or systems at customer sites and delivering training to customers in-house or abroad