Field Service Engineer

Border Foods•Grand Rapids, MI

7d•$80,000 - $90,000•Onsite

About The Position

At Border Foods, our technology plays a critical role in keeping restaurants running smoothly and our teams supported every day. The Field Service Engineer provides hands-on technology support across Border Foods restaurants, ensuring systems operate effectively and consistently. This role troubleshoots, diagnoses, and repairs technology-related equipment while modeling our Core Values of Excellence, Integrity, Accountability, Teamwork, Family, and Empowerment. As a frontline representative of the Technology team, this engineer ensures operational continuity and delivers an exceptional support experience for restaurant teams. This role is a field-based support position in Southwest Michigan, requiring regular on-site presence in restaurants to deliver hands-on technical support. Accountability Scope • Ensures operational uptime across technology systems, supporting restaurant performance and guest experience. • Demonstrates Accountability and Integrity in all repairs, documentation, and follow-up actions. • Represents Border Foods professionally, fostering Teamwork and Family when partnering with restaurant leaders. • Maintains safe, compliant environments by following correct repair procedures and documenting issues accurately.

Requirements

1–2 years experience in field service, technical support, or maintenance
Strong troubleshooting and diagnostic skills
Ability to work independently across multiple restaurant locations
Valid driver’s license and reliable transportation
Ability to lift, install, or move equipment
Excellent communication skills

Nice To Haves

Technical certifications (e.g., Stratacache)
Multi-unit restaurant or retail experience
POS, networking, or digital signage experience

Responsibilities

Perform diagnostics, repairs, and maintenance on all restaurant technology equipment.
Use sound judgment to identify additional system needs beyond initial repair scope.
Ensure all work meets Border Foods' quality, accuracy, and safety standards.
Serve as the on-site representative during vendor visits.
Verify quality, timeliness, and compliance with brand expectations.
Maintain knowledge of Border Foods technology systems (POS, networking, digital displays, etc.).
Pursue continuing education/certification opportunities.
Participate in on-call rotation (1 week every 3–5 weeks).
Provide after-hours and emergency support.
Communicate timelines, expectations, and repair outcomes clearly.
Support a Family-first service mindset through partnership with restaurant teams.