Field Service Engineer

MKS Instruments

5d • $85,000 - $115,000

About The Position

Our Global Field Service team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class field service and great customer experience, we invite you to join us. We are looking for an exceptional Field Service Engineer covering high-tech production systems, lasers, motion stages and vacuum products of MKS Instruments. The primary focus of this position is the support of lasers and amplifier systems for scientific and industrial applications.

Requirements

• Associate’s degree, or equivalent combination of education and experience.
• 5+ years of related practical experience including experience with lasers and laser systems
• Exceptional troubleshooting skills with new electrical, mechanical and optical systems
• Excellent interpersonal and communication skills
• Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision
• High degree of proficiency in PC skills including MS office, SAP, and data analysis applications
• Ability and willingness to travel to customer sites across North America during normal business weeks.

Nice To Haves

• Bachelor's degree and/or applicable Certification are preferred.

Responsibilities

• System installation, diagnose and repair of ultra short pulse laser systems, optical alignment and installation and troubleshooting of electromechanical subassemblies.
• Maintain operational functionality of scientific and industrial laser equipment.
• Instruct customers in the operation and maintenance of the system.
• Serves as company interface with customer and factory on administrative and technical matters.
• Determines methods and procedures on new assignments.
• Other duties may be assigned and could include shift, weekend and on-call coverage.
• USA and International travel is a requirement for customer support and for training on our products.
• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.
• Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.

Benefits

• MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees