Field Service Engineer

Blue Bird Corporation•Macon, GA

11d•Remote

About The Position

Reporting to the Field Service Engineering Supervisor this role is responsible for providing support to the FSR by providing solutions to issues that are above & beyond the FSRs technical abilities. The Field Service Engineer will launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in current and future builds. The FSE is the primary provider of engineering level factory support on Field Service technical issues as presented by the Field Service Representative (FSR) team.

Requirements

Engineering level chassis, body, electrical and/or powertrain technical knowledge
Experience in CAN communication and/or J1939 protocol
Excellent communication and customer relation skills
Rational decision making and problem-solving ability
Detail oriented with a high degree of accuracy
Proven track record of working independently, following-through and solving problems quickly
Proven track record of working together as a team working collaboratively to solve problems
Availability for travel depending on customer needs
Derive and execute creative diagnostic strategies when published T/S is exhausted
Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, Etc.
Fluent with advanced level tooling such as PICO scope and
Familiarity with commercial CAN analysis platforms such as PEAK or Vector
Experienced in Root Cause Analysis processes & program
Commercial Class B driver’s license
Proficient in Microsoft Office Suite
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
5+ years of automotive manufacturer (OEM) engineering level technical service support
8+ years school bus or 10+ years medium duty truck experience

Nice To Haves

Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

Responsibilities

Build strong, trusting relationships with the Field Service Representative team
Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
Complete field campaign instructions, troubleshooting guidelines and manuals
Assist other Field Service Engineers when needed
Perform other assigned tasks