Field Service Engineer

Nova Measuring Instruments•Hillsboro, OR

3d•Onsite

About The Position

Hiring for new product line that brings cutting edge technology to our customers. The Materials Metrology Division at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R D teams to direct technology development of new products. Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations. Why Nova: Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category Doubled in revenue from 2020 to 2022 Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs. Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Requirements

Working knowledge of capital semiconductor equipment, X-Ray, vacuum, and automated systems
Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
Understanding of semiconductor practices, safety, ergonomics, and yield requirements
First level software troubleshooting and support
Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
This position requires manual and physical labor often working in cleanroom environment, involved with bend, crawl & working in and around systems within semiconductor fab
Willing to travel to various regions for service-related events, customer training and associated support activities - travel time estimated 25%.

Nice To Haves

Excellent problem-solving skills
Strong analytical, data analysis and diagnostics ability.
Excellent written and oral communications
Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
Strong project and time management skills
Excellent customer relations and communications skill.
Excellent escalation management skills
Ability to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.h

Responsibilities

Provide technical support to Nova and end users in accordance with Nova's warranty and service support agreements.
Accurately document and report all customer support activities in line with Service Manager guidelines.
Support the installation, configuration, and upgrading of new and existing equipment to ensure optimal performance.
Share customer feedback and improvement recommendations with the Germany-based division.
Prepare and deliver regular service reports for customers and Nova management to maintain transparency and alignment.
Deliver customer training and retraining to ensure effective and safe operation of Nova equipment.
Manage and maintain parts inventory at assigned locations, ensuring availability of critical components.
Set, monitor, and maintain spare parts inventory levels in compliance with company policies.
Repair parts and components in accordance with established service procedures and standards.
Ensure spare systems are properly stored, maintained, and readily available for customer support needs.
Provide technical and documentation support to the sales team as required.
Partner with sales teams and customers on on-site product evaluations and technical assessments.
Develop a strong understanding of customer workflows, procedures, and policies to deliver tailored support.
Comply with customer site requirements related to safety, performance, and professional conduct.
Maintain strict confidentiality of customer and company information.
Deliver customer support during contracted working hours and provide extended support when business needs require.
Diagnose, troubleshoot, analyze, and resolve technical equipment and system issues in the field.
Work closely with end users to support system maintenance and ensure effective knowledge transfer.
Maintain accurate reporting and documentation of all service activities as defined by the Territory or Customer Support Manager.