Field Service Engineer - Boeing Customer Support (Hybrid)

RTX

1d•Hybrid

About The Position

The Field Service Boeing Customer Support Engineer is a hybrid role located in the Seattle Metro Area in Washington State. This role will support Collins Aerospace Avionics, Sensors and Fire Protection products for Boeing's airline customers. Employee will represent Collins Aerospace and support our customers by providing solutions to technical and operational questions. This position will work closely with Boeing's Factory and Flightline Production Engineering Teams to foster positive customer relations assist with aircraft production/flight test/delivery and provide world class customer support. This is a hybrid position supporting multiple Boeing locations in the Seattle Metro area. This role will have daily onsite presence at one or more of the Boeing sites in this area. Position may require atypical hours at times to support customer needs.

Requirements

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
Previous customer support experience in an aviation environment is required.
Previous field service engineering experience.
Must have avionics repair and/or avionics installation experience.

Nice To Haves

Aerospace and/or airline experience.
FAA Airframe and Powerplant License (A&P).
FAA FCC License.
Software loading experience.
Experience with Excel, PowerPoint, and SharePoint drives.
Experience conducting presentations.

Responsibilities

Responsible for performing assignment required service and support of our Collins Aerospace avionics, avionics systems, telecommunications and aircraft sensor systems products for Boeing's production of new aircraft for airline customers.
Assist with Production/Flightline/Flight Test installation issues, operation, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements.
May be required to act as on-site lead for major field installation or modification programs.
Services are performed using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction.
Supports equipment and systems of high complexity and advanced technology.
Utilize developmental techniques for experimental or prototype equipment and during new product development.
Act as the face of Collins Aerospace and build and maintain relationships with customers.
Develop close working relationships with Collins Aerospace Boeing Program Managers, Product Support Managers (PSM), Customer Support Managers (CSM) and Collins Engineering.
Interface with Boeing's Production Leaders, Engineering, Supplier Management and Quality Assurance teams.
Must be able to Obtain a Boeing Supplier Grey Badge and and have a Valid Drivers License.
May require atypical hours at times to support customer needs.
Must have flexibility to support Boeing production on first or second shifts dependent on customer need/aircraft delivery reschedules.
Occasional travel may be required.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.