Field Service Engineer

Nova Ltd. • Austin, TX

7d

About The Position

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.
Why Nova:
Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Requirements

• Bachelor’s degree in Engineering required (Electrical or Mechanical Engineering preferred), or a minimum of 7 years of relevant experience in lieu of a degree.
• Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is plus.
• Comfortable performing basic data analysis using Excel or similar software.
• Ability to interpret data effectively and draw meaningful insights.
• Skilled in creating clear narratives around data-driven findings.
• Confident presenting data insights internally and to customers.
• Knowledge in optics, GUI SW design, and mechanical components.
• Must be able to support a rotating shift schedule, including day and night shifts (8:00 AM-12:00 PM or 3:00 PM–12:00 AM), as well as overtime and weekend on-call assignments.
• Ability to travel US and Internationally and support other customer sites- travel up to 25%.

Nice To Haves

• Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.
• Owning a data driven approach in troubleshooting and escalations.

Responsibilities

• Support Nova and End Users service as defined under Nova’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
• Leading equipment escalations in front of customer and the division
• Assist in new equipment installations, “add-ons,” and upgrades
• Provide feedback to the US headquarters based on experience gained with customers
• Produce regular reports to customer and Nova management
• Provide customer training and retraining
• Ensure an adequate level of know how among customers’ ‘users’
• Manage Nova’s parts inventory at the locations assigned to this position
• Assist in setting Nova’s spare parts stock policy and maintain proper levels of stock in accordance with that policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales related information
• Maintain customers’ information with the utmost confidentiality
• Maintain professional, courteous, and respectful communication with customers
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level