Field Service Engineer Remote-DC/Baltimore Area

Sartorius Stedim•Baltimore, MD

16h•Remote

About The Position

Sartorius has an exciting opportunity for a Field Service Engineer to support our Bioprocess Solutions Portfolio of products. This is an exciting opportunity to join a global and growing organization. If you enjoy making an impact and working with customers, please read on. The primary responsibility of this position is to provide timely service and support for all Bioprocess products and accessories. The Field Service Engineer will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. The FSE will perform installation, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products. The ideal candidate will reside in the D.C./ Baltimore region. What you can look forward to accomplishing: Service company equipment for customers, including installations, preventative maintenance, repairs and training. Generate service revenue for the company by proactively selling service contracts to customers. Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. Provide excellent customer service at every step. Evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management. Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments. Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools. Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Equipment Selection: Determining the kind of tools and equipment needed to do a job. Installation: Installing equipment, machines, wiring, or programs to meet specifications. Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly. Operation and Control: Controlling operations of equipment or systems. Operations Analysis: Analyzing needs and product requirements to create a design. Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Repairing: Repairing machines or systems using the needed tools. Technology: Design Generating or adapting equipment and technology to serve user needs. Troubleshooting: Determining causes of operating errors and deciding what to do about it. Perform other related duties as required.

Requirements

Bachelor’s degree in an Electrical/Electronic discipline, minimum of an associate’s degree or equivalent combination of industry experience and technical/military training
Minimum 3 years of Field Service experience (preferably in the Biopharmaceutical industry)
Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
Up to 90% travel is required to support Field Service activities.
Valid Driver’s License and Passport
Proficiency with MS Office software, including Outlook, Word and Excel.
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Responsibilities

Service company equipment for customers, including installations, preventative maintenance, repairs and training.
Generate service revenue for the company by proactively selling service contracts to customers.
Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate.
Provide excellent customer service at every step.
Evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service
Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management.
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed.
Manage communications effectively and timely.
Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments.
Properly manage company parts, equipment and tools.
Keep an accurate inventory and care properly for equipment and tools.
Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection: Determining the kind of tools and equipment needed to do a job.
Installation: Installing equipment, machines, wiring, or programs to meet specifications.
Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control: Controlling operations of equipment or systems.
Operations Analysis: Analyzing needs and product requirements to create a design.
Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing: Repairing machines or systems using the needed tools.
Technology: Design Generating or adapting equipment and technology to serve user needs.
Troubleshooting: Determining causes of operating errors and deciding what to do about it.
Perform other related duties as required.

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service