Field Service Engineer - Philadelphia, PA (Surrounding Areas NJ/NY/PA)

Danaher Corporation•Philadelphia, PA

1d•Remote

About The Position

At Cytiva, one of Danaher’s operating companies, the Field Service Engineer is responsible for the service, repair, and/or installation of products or IT solutions at customer sites. This includes electrical and mechanical testing, performed in accordance with maintenance contracts. The role also involves developing new customer service/product agreements and responding to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team. It is a fully remote role based in Philadelphia, PA (or suburbs/surrounding cities), covering the Philadelphia Area, including Upstate NY, Western PA, and Southern NJ, and requires significant travel. Cytiva operates within the life sciences, diagnostics, and biotechnology sectors, focusing on providing solutions that transform human health, from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. The company emphasizes continuous improvement through the Danaher Business System and fosters a culture of belonging and impact.

Requirements

Bachelor’s degree with 0-1 years' experience in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field OR equivalent military training OR associate's degree with 2+ years’ experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
Travel up to 45-55%, flying & driving, which may potentially include overnight stays, to cover the Philadelphia Area - including Upstate NY, Western PA & Southern NJ and surrounding areas.
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb

Nice To Haves

Life Sciences / Med Device / Biotech industry experience

Responsibilities

Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
Maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.