Field Service Engineer

Fresenius Kabi USA•New York, NY

1d•$29 - $31

About The Position

Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Responsibilities

Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
Provide preventative maintenance in accordance with published procedures.
Keep performance and maintenance records on the equipment.
Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
Analyze equipment failures to determine cause and recommend corrective action.
Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
May participate in installation planning phase.
Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.