Field Service Engineer
About The Position
Are you ready to collaborate with leading experts in optical engineering and contribute to the next level of precision and excellence? At Zygo, your skills and insights will be integral to our core values of curiosity, collaboration, and persistence. For over 50 years, Zygo Corporation, headquartered in Middlefield, CT, has been a global leader in designing and manufacturing advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. Join our team, where your expertise will drive cutting-edge solutions, address complex technical challenges, and uphold the highest standards of precision and safety. As a Field Service Engineer for the Northwest Region, you will deliver top-tier service for ZYGO metrology instrumentation systems, foster strong customer relationships, and enhance service strategies.
Requirements
- Associates degree in mechanical or electrical engineering, or equivalent education and experience
- Relevant professional experience, ideally within metrology or optics
- Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
- Willingness to travel internationally, with travel requirements exceeding 50% of the role
- Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations
- Due to the nature of Zygo's programs and products, applicants must have the legal right to work in the US and additionally must be legally authorized to access export-controlled information and source code.
Responsibilities
- Technical Troubleshooting: Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.
- Preventive Maintenance: Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
- Customer Training & Support: Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments.
- Installation & Setup: Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
- Quality Reporting & Continuous Improvement: Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
- Provide Technical Expertise: develop application solutions, help draft and translate technical and training documents, on-site assistance and contribute to new technologies development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
