Field Service Engineer

NANOVERSE TECHNOLOGIES LTD•Beaverton, OR

8h•Onsite

About The Position

The Field Service Engineer (FSE) is the face to our customer and frontline liaison between customer, engineering and manufacturing. The FSE’s primary responsibility is for timely installation and maintenance of our capital equipment tool. Other duties include, but are not limited to, customer and FSE training, providing design feedback to engineering, continuous improvement ideas that expand our customer experience, and keeping up with the latest technology and system changes to ensure you are providing the customer the best service experience possible.

Requirements

4+ years of capital equipment experience in a Field Service Technician/Engineer role
Excellent communication and interpersonal skills
Strong troubleshooting skills and the ability to analyze complex technical issues
Ability to work independently and mange time effectively to meet service commitments
Engineering, Technical degree or equivalent experience in related field.
Travel Requirements: 90% at customer site (Portland area) with 10% at our Center of Excellence for training or instruction, with the potential of international travel in the future.

Nice To Haves

Experience working with lasers, optical assemblies, servo systems, and robots is a plus
Training/documentation material creation
NetSuite Experience a plus

Responsibilities

Independent execution of preventive & corrective maintenance at the customer's site
Installation & commissioning of Integrated Wafer Processing tool that consists of laser system, robot handling, pre and post wafer cleaning system, and metrology system.
Final acceptance and release of products and assemblies according to test and acceptance criteria
Preparation of documents or reports detailing tasks performed for knowledge sharing and continuous improvement.
Site audits prior to installation to ensure they meet system requirements
Technical training and instruction of Field Service Engineers and customers
Timely troubleshooting and repair of equipment at the customer's site and/or telephone support as required.
Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to guidelines
Actively collaborate with other departments to ensure continuous improvement of products – feedback on design or process improvements
Adherence to all health and safety requirements both internally and during customer service calls