Field Service Engineer

Dennis Eagle•Newbury Village, VT

1d•Onsite

About The Position

Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team! This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.

Requirements

NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
Strong diagnostic and fault-finding skills
Knowledge of vehicle technology systems and compliance standards
Comfortable working independently and managing your own workload
Excellent communication and customer service skills
Flexible with working hours and willing to travel
General computer literacy and ability to complete technical documentation

Nice To Haves

Experience with electric vehicles
IRTEC qualification
HGV Class 2 licence

Responsibilities

Diagnose and repair faults on vehicle chassis and mounted equipment
Carry out servicing and maintenance to a high standard
Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
Use diagnostic software and tools to identify and resolve issues
Log all work using PDA software and maintain accurate service records
Travel to customer sites across the UK, sometimes at short notice
Maintain a clean and safe working environment at all times
Communicate clearly with customers and provide excellent service
Support health and safety practices and complete risk assessments as required

Benefits

25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
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