Field Service Engineer

Trust Automation•San Luis Obispo, CA

2d•$95,000 - $110,000

About The Position

The Field Service Engineer (FSE) acts as a customer-facing representative for Trust Automation, serving as the main ambassador and liaison for both external and internal customer service interactions. This role requires managing customer expectations and concerns, ensuring product quality, and providing robust support to sustain Trust Automation’s reputation for cutting-edge solutions. The FSE will work closely with Sales, Engineering, and Product Sustainment Teams, directly engaging clients to troubleshoot, repair, and commission systems in the field. Proficient with Linux system configuration, field-level server administration (Ubuntu-based systems) network/IP configuration and rack-mounted server integration, generator and UPS integration for field power systems. Responsibilities include managing field repair schedules, maintaining detailed service records, and providing formal, structured field feedback to engineering, including failure trend and corrective action recommendations. The FSE will also play a critical role in supporting BETA testing, performing upgrades, validation of integrated systems (radar, camera, effector, server components) that include live operational exercise support (military training events), and interfacing at trade shows to promote Trust Automation’s product line. Additionally, the FSE will contribute to new product development by offering on-site support for emerging products and opportunities as assigned. This position requires eligibility for a military security clearance. The Field Service Engineer is specialized in technologically and scientifically advanced products and will use their experience, understanding and technical skills to explain the benefits of our products and services to potential customers and to compare our offerings against competitors'.

Requirements

Bachelor’s degree in an Engineering or related field, OR Associate’s degree with 5+years of relevant experience
General sales techniques and customer first mindset.
Travel independently without delay, demonstrating exceptional time management and strong personal accountability.
Strong interpersonal skills for building relationships with clients and effectively communicating with members of the other internal teams.
Must be able to listen to the customer’s requests and concerns, and then recommend solutions, possibly including customizing a product.
Ability to read and understand engineering drawings/specifications and wiring diagrams.
Ability to write reports and business correspondence.
Excellent customer service mindset and superb communication skills with a “can-do- attitude”, (written, oral and electronic).
Ability to travel 50% to 75% often on short notice with the possibility over weekends.
Ability to work and travel independently for weeks at a time.
Must have a valid CA driver's license and be eligible or possess a US Passport.
This position may be asked to drive for company purposes during the course of employment. If asked and agreed upon, employees must possess a valid California Driver’s License and clean driving record.
Will participate in the identity verification process to access secure client or government portals by authorizing certified supplier or customer management platforms to obtain information from your personal credit profile or other information, solely to verify your identity.

Responsibilities

Responsible for troubleshooting and service of field deployed Trust Automation components and systems; such as Linux-based server troubleshooting.
This is a hands-on position, gaining thorough familiarity with the design, construction, testing and operation of various motion control systems
Position requires direct customer contact and ability to manage customer expectations and concerns, maintaining Trust Automation’s image as a professional organization with cutting edge capabilities
RMA planning and sustainment logistics coordination to enable rapid deployment, accelerated repair turnaround, and verification of operational readiness under time-critical conditions.
Formal reporting of findings to Engineering, Manufacturing Engineering and Quality is also key, improving product reliability, maintainability and manufacturing methods
The position involves extensive travel, frequently on short notice, both domestically and internationally, occasionally over weekends.
Work with customers and engineers to assess equipment needs and determine system requirements. Act as the Trust Automation engineering representative to the customer.
Collaborate with sales teams to understand customer requirements and provide sales support.
Prepare and deliver presentations demonstrating the product or system technical aspects and how it will solve specific customer problems.
Technical support and troubleshooting while supporting customer service and sales teams, may involve travel.
Assist marketing group developing new technical data sheets and manuals, providing product technical information.
Attend trade shows, demos, military exercises, and experiment series.
Must be adept at completing other tasks related to sales and marketing, such as market research and new product development.
Support customer service team where necessary in technical areas for new product sales and RMA transactions.
Qualify RMA transactions, communicating with the customer where necessary to ensure we identify problems at customer site or recurring problems with Trust Automation products, whether at the design or manufacturing level. Interact with the RMA team, Quality, Mfg. Engineering and R&D teams where necessary to resolve issues.
Other duties as assigned.