Field Service Engineer

ASM • Chandler, AZ

6d • Onsite

About The Position

Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Field Service Engineers (various levels) to join ASM at a customer site in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role. Job Description: Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM’s global customer locations. Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality. Be capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals. Have the ability to develop action plans for problem resolution and present to internal and external customers. Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower level FSE’s to higher level skill sets. Assist in customer escalations and manage beta-site projects. Troubleshoot process problems of medium complexity along with writing procedures and processes for standard field service activities.

Requirements

• Bachelor's degree from an accredited college in electrical engineering / electronics technology, electronics / electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience In ALD, PECVD, EPI or Diffusion.
• Ability to travel of at least 25% for both domestic and international locations.
• 5+ years field service / customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment.
• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems
• Safety mentality
• Ability to work with hand tools
• Working knowledge of Oscilloscope’s and DVM’s
• Strong positive attitude with excellent customer service skills
• Clear and concise (English) verbal and written communications
• Knowledge of structured problem-solving techniques
• MS office knowledge
• Ability to work in a team environment, independently and/or with limited supervision
• Be able to interpret electronic / electro-mechanical schematics and drawings
• Maintain strong organizational simultaneously leadership skills.
• Ability to handle multiple tasks

Nice To Haves

• Knowledge in any or all of the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.

Responsibilities

• Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM’s global customer locations.
• Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Be capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
• Have the ability to develop action plans for problem resolution and present to internal and external customers.
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
• Coach / mentor lower level FSE’s to higher level skill sets.
• Assist in customer escalations and manage beta-site projects.
• Troubleshoot process problems of medium complexity along with writing procedures and processes for standard field service activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees