Field Service Engineer

Ametek, Inc.•Houston, TX

47d•$75,000 - $95,000•Onsite

About The Position

We are seeking a highly motivated Field Service Engineer based out of Texas to join our high-performing team. Field Service Engineer plays a critical role in supporting our customers and global distributor partners in delivering the highest level of support and service and enabling our growing aftermarket business. The ideal candidate must adapt to the business needs as they arise pertaining to our commercial and military customers. The incumbent will provide remote support and on-site service such as repairs, installations, trainings, and consulting. The team also actively collaborates with internal partners to represent the voice of our customers in continuous improvement, product development, and resolving any escalated situation that may arise.

Requirements

Associate's degree (A.A.) or equivalent from an accredited two-year college/university or technical school
5+ years of experience in a field service role, supporting customers in the US and Globally on complex solution systems: software, instrumentation, consumables, and parts
Ideal candidate will be based within a 50 mile radius of a major Texas airport
Solid understanding of electromechanical and fluidics systems, including hardware, electronics, vision & computer operating systems
Excellent written and verbal communication skills; fluent in written and verbal English
Self-directed with strong initiative particularly with continuous improvement and quality
Strong organizational abilities to manage multiple priorities and coordinate efforts with cross-functional team members
Excellent problem solving and troubleshooting skills
Strong customer relationship skills
Familiarity with government, military, and commercial business needs in fluid analysis markets
Ability to travel domestically and internationally up to 90%

Nice To Haves

Experience working in a rapid growth environment preferred

Responsibilities

Independent management of schedules to meet customer needs and achieve business goals both within the US and internationally as needed
Diagnosis, repair, and calibration of complex electronic, mechanical, fluidic and optical subsystems, including: stepper motor driven robotics microprocessor and control electronics Microfluidic circuits Instrument associated software, software updates, and networking PC and o/s operation and maintenance
Repairs and evaluates the mechanical mechanisms used in instruments. Consists of re-positioning/alignment of parts, replacement where necessary and observation of mechanical function to confirm proper operation
Manage customer after-market relationships in terms of identifying customer service and success needs to exceed customer expectations
Provide customer site calibration services, operational training, instrument installation or set-up, and attention to customer success requirements. Provide a higher level of instruction or consultation to ensure customers are maximizing the benefits of their instruments and applications
On-site diagnostic repair of Grabner Analytical Instrument, electronic circuitry to the level of component replacement as appropriate for the given product with some potential of assisting with competitor products if deemed appropriate
Provide on-site consultative support to customers in both a reactive and proactive manner
Develop and execute key account aftermarket support strategy and work cross functionally to deliver the developed plans with attention to continuous improvement and long term sustainability of key account relationships
Assist on occasion with repairs and calibrations in the Broken Arrow Repair Depot
Represent the customer during internal meetings and cross functional collaborations
Support upon request international training of Grabner Distribution Representatives and End Users in Broken Arrow, OK, Chelmsford MA, and/or Vienna, Austria.
Engage in pre-sales support as appropriate, particularly with Key Accounts
Other tasks and duties as assigned