Field Service Engineer - Guam

SAIC•Dededo, GU

2h•Onsite

About The Position

SAIC is currently seeking Field Service Experts (FSE) to support SAIC’s Integrated Battle Command System (IBCS) Team. Primary duty location is Guam, which requires 5 months onsite training in Huntsville, Alabama. JOB DESCRIPTION: This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system.

Requirements

Mid-Level: BS and five (5) years’ experience; six (6) years' experience accepted in lieu of degree (per contract)
Senior level: BS and nine (9) years’ experience; six (6) years' experience accepted in lieu of degree (per contract)
Experience with tactical networks and troubleshooting
In field operator training
Troubleshooting of computer systems and networks
Good oral communications
Ability to effectively prioritize and execute tasks in high-pressure environments
Able to work independently and efficiently with short term deadlines
Must possess an active DoD Secret Clearance; US Citizenship required
Security+ certified (active on Day 1)
Linux + certification or the ability to obtain within three months of hire date

Nice To Haves

Army Air Defense background (14 or 140A or 14G)
IBCS experience maintaining and sustaining fielded IBCS systems, equipment and software
Willingness to acquire CDL
Deployment experience OCONUS

Responsibilities

Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
Represent the IBCS program as the primary point of contact
Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
Assist in the emplacement and initialization of the IBCS system
Advise customers on the capabilities and limitations of the IBCS system
Assist in troubleshooting IBCS hardware, software, and networks
Provide feedback to program leadership regarding system performance and end-user feedback
Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
Conduct training
Support Program Help Desk
Conduct scheduled equipment inventories