Field Service Engineer

Harmonic • St Louis, MO

2d • Remote

About The Position

Field Service Engineer Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com . Role Description The Field Service Engineer provides on-site installation, testing, troubleshooting, and customer support for Harmonic’s cOS virtual CMTS. This is a full-time contract position for 6–12 months. Location This position is 100% Remote, based in the Midwestern, preferably in St. Louis Missouri. What you will be doing: Install, test, and troubleshoot DAA systems, IP networks, and headend infrastructure. Build and audit headend subsystems, including installing/terminating coax, Cat5/Cat6, and fiber. Configure and verify headend equipment; perform system checks and diagnostics. Use RF and DOCSIS meters to test and certify installations. Complete documentation, test reports, and update network records. Train customers on system operation and maintenance. Act as an on-site liaison, identifying when issues should be routed to Sales, Support, or Engineering. Follow safety procedures; lift up to 40 lbs.; work on ladders and variable schedules (including nights). What you should have: At least 3 years of related field technician/engineering experience and an Associate’s Degree. Mechanical aptitude for equipment installation and cabling work. Experience in Linux at an administrative level. Network troubleshooting– CCNA/CCNP, and container knowledge. Basic knowledge of DOCSIS, fiber installation, and server/switch configuration. Strong troubleshooting skills and customer-facing communication. Ability to lift 30–40 lbs and work on a ladder. Willingness to learn. Travel: You will be required to travel 100% Diversity, Equality, and & Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation , build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected] For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency On the last and separate line of the job description (after the diversity statement/EEO statement) please input one of the following: #LI-Remote Recruiter #LI-VW1

Requirements

• At least 3 years of related field technician/engineering experience and an Associate’s Degree.
• Mechanical aptitude for equipment installation and cabling work.
• Experience in Linux at an administrative level.
• Network troubleshooting– CCNA/CCNP, and container knowledge.
• Basic knowledge of DOCSIS, fiber installation, and server/switch configuration.
• Strong troubleshooting skills and customer-facing communication.
• Ability to lift 30–40 lbs and work on a ladder.
• Willingness to learn.

Responsibilities

• Install, test, and troubleshoot DAA systems, IP networks, and headend infrastructure.
• Build and audit headend subsystems, including installing/terminating coax, Cat5/Cat6, and fiber.
• Configure and verify headend equipment; perform system checks and diagnostics.
• Use RF and DOCSIS meters to test and certify installations.
• Complete documentation, test reports, and update network records.
• Train customers on system operation and maintenance.
• Act as an on-site liaison, identifying when issues should be routed to Sales, Support, or Engineering.
• Follow safety procedures; lift up to 40 lbs.; work on ladders and variable schedules (including nights).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees