Field Service Engineer (Bilingual in Mandarin & French)

Bodorlaser

4d•$65,000

About The Position

Company Summary: Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different metal materials. With 20 service languages, a knowledgeable sales and after-sales team, 24/7 service, and a worldwide market network covering more than 150 countries, Bodor reaches out to customers all over the world and looks forward to all potential partnerships. The company is committed to its responsibilities for the well-being of its staff and society, and aims to gain world recognition with intelligently Made-in-China and change human life with laser technology. With over 3000 global employees, BODOR is continuing to expand business worldwide and is looking to hire technical service talents to be part of its Canada team. The salary range for this position is broad because we are considering candidates with a wide range of experience levels, and the salary will be vary based on factors like location and industry-specific benchmarks. Summary: To support customers with Bodor Lasers. Responsible for offering technical advice to the customers and after-sales service in the field.

Requirements

Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2+ years’ experience on automated CNC machines .
Recent experience of installing, repairing and diagnosing problems of automated CNC machines .
Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
Able to read and interpret electrical and mechanical drawings and test equipment.
Excellent verbal and written communication skills in English.
Demonstrated technical writing skills
Proficiency in Microsoft Word, Excel, and remote communications.
Proficient at working independently and as part of a team in a fast-paced environment.
Self-driven and responsible.
Ability to work under pressure.
Ability to travel as required (local and domestic).
Ability to lift 50 lbs.

Nice To Haves

Bachelor’s Degree in mechatronic, automation engineering, or electrical engineering from an accredited university.
3+ years’ related experience on automated CNC machines or fiber laser machines .
Mandarin/Chinese and French reading and speaking ability is a plus.
Residing in Quebec is preferred.

Responsibilities

Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit.
Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
Track technical issues and incoming requests from customers.
Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
Understand layout drawings and blueprints in the installation of equipment.
Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
Identify safety issues on the machines.
Provide customer trainings.
Write and compose service reports and expense reports.
Perform failure mode analyses and make upgrade recommendations.
Assist with the final integration and commissioning of complex automation projects as needed.
Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
Regular travel within assigned territories.
Other duties as assigned.