Field Service Engineer - Los Angeles area

Becton Dickinson Medical Devices•San Diego, CA

4d•$28 - $43•Onsite

About The Position

Field Service Engineer Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Are you looking for your new career? BD Parata is currently seeking a Field Support Engineer in the Los Angeles area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Requirements

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, with 3-5 years of field service experience.
Strong customer service orientation is essential as field service technicians frequently interact directly with clients, troubleshoot issues on-site, and represent the company while working at customer locations.
Candidates must demonstrate proficiency with Windows operating systems and Microsoft Office applications, which are necessary for documentation, reporting, communication, and accessing technical resources.
Experience with computer networking, router/switch configuration, and file management is required, as modern equipment increasingly relies on network connectivity.
The position demands strong mechanical aptitude with proficiency using hand tools for complex equipment service, complemented by experience with digital multi-meters and electrical testing equipment.
Daily car travel (average 4 hours per day) with occasional air travel
Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
Stand for extended periods (up to 10-12 hours when necessary)

Nice To Haves

SQL knowledge a plus

Responsibilities

Regularly inspect and maintain pharmacy automation systems to identify potential issues before they cause downtime.
Provide thorough, hands-on training to pharmacy staff on proper operation and maintenance procedures for automation systems.
Prioritize and respond to service requests according to established Service Level Agreement timeframes, ensuring critical issues receive immediate attention.
Work effectively with other service teams, engineering, and product specialists to address complex technical issues that require multidisciplinary expertise.
Maintain detailed records of all service activities, including issue descriptions, troubleshooting steps taken, parts replaced, and final resolutions in the Salesforce Field Service Lightning system.