5 - Field Service Engineer

Wikoff Color Corp.•Milwaukee, WI

About The Position

In 1989, Wikoff’s first continual improvement department was established, adopting a Total Quality Management approach. Over the years, the department has matured and expanded its vision to include not only oversight of the quality management system, but also training programs and employee safety while adopting other improvement methodologies such as lean and six sigma. The Field Services Engineer plays a critical role in driving Wikoff's growth by delivering high-quality, visually compelling materials that support both new sales and customer retention. From initial concept to final production, this role transforms complex ideas into clear, strategic visuals that help differentiate our brand in competitive bid environments. This role will be instrumental in developing and delivering clear, engaging messaging both internally and externally, ensuring alignment across all key stakeholder groups. The ideal candidate is creative, collaborative, adaptable, and eager to take initiative in a fast-paced environment. This person must be comfortable managing content across multiple channels and working closely with cross-functional teams and senior leaders.

Requirements

Ability to work independently and apply sound judgment and reasoning to a variety of situations
Ability to multi-task and collaborate effectively with other personnel both domestically and internationally to accomplish project goals
Ability to influence others to meet project goals and deadlines
Ability to adjust rapidly to changing priorities and schedules
Effective verbal and written communication skills
Ability to provide excellent customer service
Attention to detail and strong organizational skills
BS in mechanical or electrical engineering related degree preferred
5+ years experience in industrial/manufacturing maintenance or automation equipment related field.
Experience in the printing and flexible packaging industry
Experience in Omron CX programmer
Experience in logic controllers and automation
Forklift certification and demonstrated ability to operate a forklift safely in a manufacturing environment with regard to personnel and property
Must work in accordance with Health and Safety regulations, Company Rules, Plant Rules, policies and procedures.
Must use or wear equipment, protective devices, or certain clothing as required by the company.

Responsibilities

Perform installation and repair of manufacturing and processing equipment
Maintain and update necessary documentation such as manuals/guides provided by manufacturer
Build trust and positive relationships with customers
Create necessary documents and presentations for customer and sales force use
Assist sales force and customers with technical related issues
Identify and order correct replacement parts for equipment
Work with freight forwarding company to arrange delivery and pickup of equipment
Identify cost and relay internally for salesforce to generate customer estimates
Work internally with other departments and personnel to setup part numbers and vendors
Work internally with other departments and personnel for billing and invoicing
Create and maintain a safe working environment with regards to yourself and others
Work in person, or remotely, with customers and sales force to troubleshoot and correct equipment issues
Train customers and personnel on how to use equipment correctly
Develop project guidelines with clear goals while maintaining commitment deadlines
Maintain accurate inventory and assist other personnel in inventory management as necessary
Perform necessary tests and data collection to assist in equipment maintenance and production performance quality