Field Service Engineer

Amcor•Rayne Township, PA

20d

About The Position

The Field Service Engineer which is part of the Customer Technical Services (CTS) group is the primary technical contact representing Amcor to assist customers in filling lines and applications. The Field Service Engineer works with customer plant personnel on new product launches and routine service visits. These visits are intended to support Amcor products and address performance issues with equipment. This is a position with a good blend of technical hands-on and office work.

Requirements

A degree in the area of Manufacturing or Engineering is preferred
Five to seven years of combined education or related work experience is preferred
Strong mechanical aptitude and troubleshooting skills are required.
Motivated, self-starter, with a willingness to grow and learn new skills.
A general working knowledge of machine control systems. (Electrical systems, PLC’s, HMI’s)
Prior mechanical experience with filling lines and equipment is preferred
Experience in the plastics industry is desired
Proficient in MS Office (Word/Excel/Power Point)
Confident, motivated and the ability to work independently with customers, manufacturing plants and corporate groups while possessing data driven problem solving skills using proven and recognizable techniques

Responsibilities

Amcor representative at customer. Maintaining Amcor-owned equipment and conducting periodic preventative maintenance while maintaining a trusted relationship with the customer.
Lead in the assembly and preventative maintenance of Amcor-owned filling equipment.
Assist with customer problems and the generation of adequate information to communicate opportunities to the plant/corporate level.
Support & lead field trials of Amcor packaging.
Responsible for training of customer’s employees on proper product use.
Responsible for validating package performance at the customer’s site.
Communicate with outside vendors on quotes, design, and scheduling of related projects
Perform necessary follow-up actions to ensure customer satisfaction

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)