Field Service Engineer

EquipNet, Inc.•Seekonk, MA

31d•$70,000 - $90,000

About The Position

EquipNet is seeking a Field Service Engineer to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories.

Requirements

Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.
Ability to diagnose complex failures and implement effective solutions quickly.
Familiarity with chromatography data systems (CDS) and mass spectrometry software.
Excellent problem-solving, analytical, and communication skills.
Strong organizational skills with a focus on compliance, accuracy, and documentation.
Ability to work independently in client environments while maintaining a professional, service-oriented approach.
Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.
Valid driver’s license and ability to travel up to 25% overnight.
Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.

Nice To Haves

Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).
Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.

Responsibilities

Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.
Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
Maintain accurate service logs, compliance records, and documentation of all service activities.
Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.