Field Service Engineer

Magswitch Automation Company•Longmont, CO

23h•$75,000 - $85,000•Onsite

About The Position

The Field Service Engineer is responsible for providing expert technical support for Magswitch’s under-the-hook crane devices and automation tools. This role focuses on implementation, commissioning, troubleshooting, maintenance, and on-site service to ensure reliable performance, minimize customer downtime, and uphold safety and quality standards. The Field Service Engineer works directly with customers to diagnose and resolve issues, perform routine maintenance and calibration, and deliver product training to support proper use and long-term reliability. In close collaboration with engineering and sales teams, this role also contributes to continuous improvement by documenting service activities, communicating field insights, and providing both on-site and remote technical assistance as needed.

Requirements

Technical qualification required, example mechanical, electrical, or structural engineering
Minimum of three years of relevant experience in a field service role, preferably working with electrical/mechanical tools or similar equipment.
Must have in-depth network knowledge such as Ethernet/IP communication protocols, with a strong understanding of electrical and mechanical systems.
Proven ability to analyze complex technical issues and implement effective solutions efficiently.
Excellent interpersonal skills with a customer-centric approach, ensuring client satisfaction through effective communication and support.
Excellent written and verbal communication skills. Must have the ability to convey clear and concise technical information to clients and internal teams.
Willingness to travel to client sites as required for on-site support and service. 75% travel required involving domestic and international.

Responsibilities

Implementation and commissioning under-the-hook lifting systems at client’s site.
Assemble work that must be done at Longmont, CO facility prior to commissioning.
Troubleshooting and Diagnostics: Identify and resolve technical issues with under-the-hook crane devices, and automation tools, utilizing your expertise to diagnose problems efficiently.
On-Site Support: Provide on-site technical support for clients, responding promptly to service requests and minimizing downtime through effective troubleshooting.
Maintenance and Calibration: Conduct routine maintenance and calibration of Magswitch tools to uphold peak performance standards.
Client Training: Provide training to clients on the proper use and maintenance of Magswitch products, offering insights to enhance operational efficiency.
Documentation: Maintain accurate records of service activities, including troubleshooting steps, solutions applied, and any equipment modifications.
Collaboration: Work closely with cross-functional teams, including engineering and sales team, to communicate issues and contribute to continuous improvement efforts.
Remote Assistance: Provide remote technical support when on-site visits are not feasible, leveraging technology to troubleshoot and resolve issues.