Field Service Engineer

Repligen

About The Position

The Field Service Engineer (FSE) is responsible for the installation, maintenance, and technical support of Repligen’s industry-leading bioprocessing and analytical systems, including XCell™ ATF, TFF, TFDF, Chromatography Systems, Filling Systems, and CTech Analytical Instruments.This role supports customers across the assigned region, delivering exceptional service both on-site and remotely. The FSE partners closely with internal teams—Sales, Applications, Product Management, and Service—to ensure customer satisfaction and operational excellence.

Requirements

Associate degree in a technical field or equivalent work experience/training
Ability to perform service on 1–4 Repligen product lines
Strong desire to learn and grow; intellectually curious and self-motivated
Excellent written and verbal communication skills
Positive, solutions-focused mindset, even under pressure
Team-oriented with strong interpersonal skills
Demonstrates accountability, attention to detail, and follow-through
Basic knowledge of GLP and Windows-based computing environments
Capable of understanding and creating technical documents and procedures
Strong planning and organizational skills for effective field service execution
Professional in all customer and colleague interactions
Builds trust and collaborates effectively across teams and customer sites
Open to feedback; coachable and eager to help others
Approaches work with integrity, professionalism, and a customer-first attitude
Ability to lift up to 50 lbs (23 kg)
Must be comfortable with frequent travel up to 50% and extended periods of sitting during transit

Nice To Haves

Bachelor’s degree in Engineering or Life Sciences
1–2 years of experience in a scientific or technical field service role
Repligen experience not required

Responsibilities

Perform installation, qualification, maintenance, and repair of Repligen systems at customer facilities and Repligen locations.
Provide remote and in-person technical support, addressing mechanical, software, and system-level issues including hardware/software reinstallation and OS troubleshooting.
Serve as a trusted technical resource, helping customers understand and operate their systems effectively.
Maintain accurate service documentation, including work performed, system updates, and escalation notes.
Ensure all post-service reports are completed and communicated to internal stakeholders in a timely manner.
Identify and address customer needs, delivering solutions that enhance satisfaction and support long-term engagement.
Share technical insights and service solutions across the organization to drive product and service improvements.
Review and validate service documentation to maintain accuracy and alignment with current product revisions.
Manage customer install base data, ensuring all records are accurate and up to date in internal systems.
Communicate clearly and proactively with colleagues and supervisors regarding service status, challenges, and opportunities.
Perform on-site training for end users, ensuring they are confident in system operation and maintenance.
Consistently follow through on service deliverables, ensuring both pre- and post-service engagement is well-coordinated and professionally executed.