Field Service Engineer II (Western Region)

Daimler Truck North America•Portland, OR

1d•$78,000 - $100,000•Remote

About The Position

This role involves providing onsite support to customers and service partners in the assigned West Coast area. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns. Candidates must be located in Western Region territory, which includes: CA, OR, WA, AZ, UT, ID, and MT Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $78,000.00- $100,000.00 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA Advise and support customers in an assigned area for all service and maintenance topics. Maintain active, timely and accurate CRM records (Novis), reports and applicable logs. Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints. Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs. Support service partners in the degeneration of campaigns and recalls. Instruct the service personnel from customers in all service and maintenance topics. In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints Complete recall and campaign work on company and customer vehicles.

Requirements

Bachelor’s degree in related field, or 6 years of relevant experience in lieu of degree.
2-4 years of relevant experience in automotive industry
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills.
Proficient in MS Office, typical computer systems / skills
High level of personal and professional integrity, honesty and accountability.
Ability to travel regionally and internationally
An attached resume is required

Nice To Haves

Understanding and ability to understand and to explain complex technical product in detail
Outstanding customer service experience.
CDL with P endorsement a plus

Responsibilities

Provide onsite support to customers and service partners in the assigned West Coast area.
Make repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems.
Write damage and special incident reports on customer complaints and forward these to the Product Support Manager.
Complete recalls and product campaigns.
Advise and support customers in an assigned area for all service and maintenance topics.
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets
Analyze customer complaints and write damage and special incident reports.
Collaborate with product support manager to track and resolve these complaints.
Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
Support service partners in the degeneration of campaigns and recalls.
Instruct the service personnel from customers in all service and maintenance topics.
In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints
Complete recall and campaign work on company and customer vehicles.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans