Field Service Engineer II (MAD-AM-OR)

Hitachi•Hillsboro, OR

6d•$26 - $35•Hybrid

About The Position

In this developmental position, the Field Service Engineer II (FSE) is spending a large portion of their time training under close supervision. The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks. The FSE learns the hookup process for specific tools as well as their basic operation. Continued training programs are given to develop specific instrument skills, knowledge, and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.

Requirements

BS degree in Engineering (or related field) or equivalent combination of education and experience
Must have and retain valid driver’s license in resident State and have your vehicle insured at all times
Two (2) years’ experience using digital volt meters, oscilloscopes, hand tools, and computers
Must be eligible for and receive company credit card
Willingness to relocate and/or travel
Up to 25% travel (both internationally and domestically)
Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instruction
Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
Ability to install and qualify a system
Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
Knowledge of analog and digital circuitry
Ability to read blueprints and electrical schematics
Basic knowledge and understanding of physics and chemistry
Demonstrate strong work ethic
Demonstrate strong verbal and written communication skills with people at all levels within the organization and outside of the company
Ability to drive an automobile
Ability to see small objects within a confined area
Ability to identify and distinguish color-codes
Ability to quickly transport from location to location (i.e., air, car, etc.)
Ability to transport parts and toolbox from car to equipment site
Ability to lift up to 50 lbs.
Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use PPE when required
Follow all equipment specific safety protocols

Responsibilities

Complete assigned On the Job Training (OJT) with the goal of instrument certification
Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure
Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
Maintain appropriate records of all work performed and training received
Complete departmental and customer paperwork timely and with high quality
Complete assigned formal training with a grade of 75% or higher on all tests
Comply and adhere to company policies
Portray professionalism and pride in appearance while conforming to policy
Provide a positive attitude to all employees and customers
Other duties as assigned