Field Service Engineer II

Thermo Fisher Scientific

22h•Onsite

About The Position

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day. The Field Service Engineer II will install, repair and service chemistry analyzers and instrumentation to ensure continuous operation. Ensure customer needs and expectations are met and exceeded while promoting a positive image of Thermo Fisher Scientific.

Requirements

Minimum of an Associate Degree in Electrical Engineering, Biomedical Instrumentation, military experience in a technical field or related field or equivalent combination of education and experience to perform at this level.
Minimum 2+ years’ experience as a Field Service Engineer.
Effective communication skills and establishing good customer rapport are essential.
Proven ability to prioritize service requests and produce clear and concise documentation.
Must have ability to work independently and have good organizational, communication and time management skills.
Computer proficient.
Must be available to travel overnight up to 85% within the territory or other areas as required.
Ability to safely lift 50 lbs with assistance on occasion.
Ability to safely lift and carry 25-30 lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Maintain a valid driver’s license and safe driving record.
Regular and reliable attendance.

Responsibilities

Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications.
Provide effective, timely communication and negotiation scheduling with the customer, partner.
Ensure effective and timely service and appropriate documentation is recorded through required processes.
Knowledgeable of safe operations and maintenance of the analyzers.
Maximize analyzer uptime and maintain a high level of customer satisfaction.
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
Must be trained and proficient on all assigned products.
Collaborate with Sr. Engineer or Manager, Field Service in problem resolution with factory engineering, technical support, and other personnel to expedite repairs.
Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Work cross-functionally with other teams and departments (Technical Support, Field Applications, Service Operations, Sales, Marketing and others as required.
Join Field Service Engineer on-call rotation schedule.
Other duties as assigned.