Field Service Engineer II / Senior Field Service Engineer
About The Position
WORK STYLE DESIGNATION: Customer Onsite WORK STYLE REQUIREMENT: Customer Onsite - 100% WORK LOCATION: PHX-CUS (Chandler, AZ) EXPECTED PAY RANGE: $ 25.51 - $ 42.84 per hour This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process. Major Responsibilities/Activities (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, and % Time (as applicable.) The FSE is responsible for addressing all service-related issues at customer sites and providing training to customers and new field engineers. (E) The FSE provides technical guidance to junior field engineers and customers. The FSE is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing.
Requirements
- Customer interface and communication skills are necessary for this position.
- The FSE must be able to resolve difficult technical issues and devise long term plans to resolve ongoing service related issues at customer sites.
Nice To Haves
- Associate’s degree in related field preferred or Equivalent combination of education and work experience
- Senior Field Service Engineer – Should have 3 to 5+ years experience repairing semiconductor manufacturing equipment (preferably in etch). The candidate should also possess a strong mechanical aptitude.
- Field Service Engineer II – Should have 1 to 3+ years experience repairing semiconductor manufacturing equipment (preferably in etch). The candidate should also possess a strong mechanical aptitude.
Responsibilities
- Addressing all service-related issues at customer sites
- Providing training to customers and new field engineers
- Providing technical guidance to junior field engineers and customers
- Performing system installations at customer sites
- Completing field service documentation utilized for tracking system reliability and customer billing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
