Field Service Engineer II - Semiconductor

Canon U.S.A., Inc.•Hillsboro, OR

56d•$29 - $44•Onsite

About The Position

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? As a Field Service Engineer II, you will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. This is an exciting opportunity to be on the cutting edge of technology and join a dedicated team enabling new technology to improve processes in a pre-production environment. You will receive 1-2 weeks of training in Austin, Texas or Japan and 4 weeks OJT in Hillsboro, Oregon. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Requirements

Associates degree or equivalent experience required (Bachelor's degree preferred) plus 2-3 years of related experience.
Knowledge of Linux operating system is helpful for operating and troubleshooting the system
Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)
Hands on mechanical skills required
Hands on experience with electronic testing tools required
Able to work on equipment alone and work with other engineers as a team player under challenging situations
Must be able to travel and work flexible schedules
Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
May require International and domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.
Substantial amount of standing, walking, typing, grasping, talking and hearing.
Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
NOTE: Position will work night shifts on a compressed work week requiring flexibility to change work schedule as required.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Nice To Haves

Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
Excellent trouble shooting skills, verbal and written communication skills
Customer support experience is a plus

Responsibilities

Check and maintain equipment within factory standard specifications of system equipment.
Instruct customers in the operation and maintenance of the system equipment.
Perform repair maintenance or unit replacement according to factory procedures independently and with others.
Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.
Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
Maintain accurate documentation of activity and provide periodic reports.
Work with other technicians in the field to troubleshoot and service equipment.

Benefits

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation