Field Service Engineer II (SEM) - Onsite Hillsboro, OR

Thermo Fisher Scientific•Hillsboro, OR

45d•Onsite

About The Position

Joining Thermo Fisher Scientific means doing impactful work such as aiding in cancer research and ensuring food safety, with support for your career goals. Location/Division Hillsboro, Oregon M&SA EM develops, manufactures, and supports sophisticated microscopy workflows for micro-, nano-, and picometer scales. Worldwide Electron Microscopy employees, using hardware, software, and applications expertise in the electron, ion, and light microscopy fields, significantly help guide our customers' pursuit of discovery and resolution to global challenges in material sciences, life sciences, and electronics around the world. How will you make an impact? As a Field Service Engineer, you will handle on-site installations, maintenance, and repairs of sophisticated systems. You will test equipment, train customers, and lead projects. What will you do? As the primary field service engineer for the region, make sure to meet customer needs efficiently Conduct on-site tool installations and follow testing procedures to ensure accurate working order Conduct on-site scheduled planned maintenance visits Offer solving and repair support for customers and other field service personnel Cultivate and develop positive working relationships with customers, system users, and company personnel Successfully complete technical training as required Proactively seek out additional learning opportunities both inside and outside of the region Travel, sometimes on short notice, to customer sites to resolve problems or support colleagues Complete and submit administrative reports Partner with colleagues to acquire or provide technical mentorship and training Provide training for users on system operation Make yourself available to train and mentor new field service engineers Provide feedback to product quality teams How will you get here? Education 2-year technical degree, equivalent military, or technical training Experience Minimum of 3-5 years of hands-on technical experience installing, repairing, and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems Knowledge, Skills, Abilities Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues Consistent track record solving complex problems by process of elimination techniques down to the component level Able to read and interpret schematics Literate in Windows software environments Ability to partner effectively with customers and colleagues Excellent interpersonal communication skills; must have professional working proficiency in English Able to acquire a valid passport to travel regionally and internationally as required Must possess a valid driver’s license Physical requirements include the ability to lift up to 50 lbs. Able to secure entrance to US Government laboratories and facilities, if required At Thermo Fisher Scientific, every single one of our 100,000+ exceptional team members has a different story to share. Partner with us and help advance our remarkable objective—supporting our customers in promoting global health, cleanliness, and safety. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Requirements

2-year technical degree, equivalent military, or technical training
Minimum of 3-5 years of hands-on technical experience installing, repairing, and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems
Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues
Consistent track record solving complex problems by process of elimination techniques down to the component level
Able to read and interpret schematics
Literate in Windows software environments
Ability to partner effectively with customers and colleagues
Excellent interpersonal communication skills; must have professional working proficiency in English
Able to acquire a valid passport to travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs.
Able to secure entrance to US Government laboratories and facilities, if required

Responsibilities

As the primary field service engineer for the region, make sure to meet customer needs efficiently
Conduct on-site tool installations and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Offer solving and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Successfully complete technical training as required
Proactively seek out additional learning opportunities both inside and outside of the region
Travel, sometimes on short notice, to customer sites to resolve problems or support colleagues
Complete and submit administrative reports
Partner with colleagues to acquire or provide technical mentorship and training
Provide training for users on system operation
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams