Field Service Engineer I

Shimadzu Careers•Houston, TX

4d•$75,000 - $77,000

About The Position

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

Requirements

Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
Strong technical knowledge and understanding of these technologies.
Excellent communication and customer relations skills.
Willingness to travel

Responsibilities

Provide daily repair and maintenance support for assigned products.
Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
Travel within the local region (including day and overnight trips) to support customer needs.
Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Benefits

A work environment that values diversity, inclusion & belonging
Day 1 Benefits & Competitive Salary
Matching 401K & Profit-Sharing Program
Clear pathways for Career, Leadership and Personal Development
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
Additional compensation is available through either an Incentive and/or Commission Plan.
Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays
Generous short-term disability program with the company covering 100% of monthly premiums
Incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October
A year-end discretionary bonus may also be awarded based on overall company performance
Company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone