Field Service Engineer (Advanced)

Agilent Technologies • Santa Clara, CA

6d • $52 - $81 • Onsite

About The Position

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. As part of our diverse and expert team you will be responsible for supporting our customers with on-site service in the following areas: Installs and optimizes hardware/software/network products and configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repairs Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance Leverage shown experience to provided limited application support Proactively responds to potential equipment issues to prevent unplanned interruption of customers business Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software Train other field engineers and customers in the solutions Serves as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers May have knowledge of third-party products May deliver internal technical training and maintenance seminars and workshops for field engineers or customers May calibrate equipment May qualify leads Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Requirements

• Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience
• 4+ years relevant work experience including familiarity with Agilent and Waters analytical instrumentation; specific experience with GC and/or LC required, dissolution or spectroscopy experience is a plus
• Experience with Pharma/Bio-pharma, GMP, GLP environments
• Familiar with use of hand tools
• Demonstration of logical troubleshooting
• Ability to tackle high impact problems related to product availability; typically, system/ solution focused
• Customer service and solutions oriented
• Ability to travel extensively including overnight travel as decided by business needs
• A valid driver's license is required for this position
• Up to 50% travel may be required

Nice To Haves

• Experience with the Agilent solutions is desired but not crucial
• Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
• Leverage shown experience to provided limited application support
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
• Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
• Train other field engineers and customers in the solutions
• Serves as an internal resource on technical issues and leads product customer concerns
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May have knowledge of third-party products
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May calibrate equipment
• May qualify leads
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Benefits

• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $51.74 - $80.84/hr plus eligibility for bonus, stock and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees