Advanced Field Service Engineer (U.S. Remote)
About The Position
Honeywell is seeking motivated candidates to join our Managed Services team in the role of Technical Project Engineer (TPE). The Managed Services group provides system optimization and technical advisement services for critical access and safety systems. We serve top Fortune 100 companies to provide trusted, innovative, and advanced proactive maintenance and diagnostic services focused on ensuring the OnGuard security system is running at peak performance. You will be responsible for technical advisement, system design and evaluation, project management, and advanced system configurations to assist our OnGuard customer base. You will work directly with the Value-Added Reseller and End User, as well as members of various departments within the Managed Services team including but not limited to Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services. You will report to the Senior Field Service Manager and work a remote work schedule. You will also be responsible for maintaining and strengthening cross-functional relationships with key internal customers including Technical Support, Engineering, Sales, and Product Management on behalf of the End User. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
- Subject matter expert for OnGuard related projects
- Hosting technical advisement calls and ownership of call agenda
- Troubleshooting OnGuard security system issues – OS, Database, Services, Network other
- Provide software and database expertise to customers and VAR project resources
- Provide cybersecurity system hardening recommendations
- Provide reporting on system support progress and set action items
- Provide system design and planning
- Develop and implement system maintenance strategies
- Evaluation, optimization, and development of access control business processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
