Field Service Engineer 3 (Non-Exempt)

Onto Innovation

1d • Onsite

About The Position

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Role and Responsibilities: Provides highly visible customers support through the performance of on-site installation as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customers and technical matters for assigned projects for the Tainan site, reporting to Site Service manager. • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors • Exercises judgment within defined procedures and practices to determine appropriate action • Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites • Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer • Has internal and some external contacts • Performs other duties as assigned

Requirements

• Requires a minimum of 6 years of related experience
• Bachelor's degree

Responsibilities

• Provides highly visible customers support through the performance of on-site installation as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Serves as company liaison with customers and technical matters for assigned projects for the Tainan site, reporting to Site Service manager.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites
• Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer
• Has internal and some external contacts
• Performs other duties as assigned

Benefits

• health, dental, and vision coverage
• life and disability insurance
• PTO
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• wellness initiatives
• Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees