Field Service Engineer 1 - North Chicago

GE HEALTHCARE•Berwyn, IL

About The Position

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. They will support the OEC equipment and Pausch Table. Must be based in Chicago or willing to relocate Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Maintaining tools and test equipment properly and ensuring they are calibrated. Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Managing vendors’ service delivery processes in compliance with GE Healthcare policies. Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. May include training of clinical staff on designated equipment.

Requirements

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
Or high school diploma/GED and 4 years of relevant experience
Or a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Nice To Haves

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Six Sigma trained/certified
Establishes good relationships with customers and staff.
Keeps up to date with competitor information and market trends

Responsibilities

Meeting the daily service repair needs of the customer’s equipment
Driving customer satisfaction through Service Excellence
Supporting the OEC equipment and Pausch Table
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Field Modification Instruction
Ordering and managing repair parts cycle times
Maintaining customer service logs and internal service records
Maintaining daily communications with customers to ensure resolution and proper follow-up
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Managing vendors’ service delivery processes in compliance with GE Healthcare policies
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
Training of clinical staff on designated equipment