Field Service Engineer 1 - Chicago

GE HealthCare•Chicago, IL

19h

About The Position

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. They will support the OEC equipment and Pausch Table.

Requirements

Must be based in Chicago or willing to relocate
Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment Or high school diploma/GED and 4 years of relevant experience Or a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Nice To Haves

Prior OEC experience preferred
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Six Sigma trained/certified
Establishes good relationships with customers and staff.
Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
Keeps up to date with competitor information and market trends

Responsibilities

Completing Preventative Maintenance and Field Modification Instruction.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment